Improvements:
Fitness for purpose: online shopping does meet the fitness for purpose because the advantages do overcome the disadvantages. The purpose of online shopping was to be able to buy products of the internet without having to go to the shops however the only issue arises is when a customer has to return an item, many shops don’t allow the service the product to be refunded to be picked up.
- Have an instant delivery option for most products meaning items should be delivered on the same day or at least the next day. Not all products such as large household appliances are available for instant delivery but this should be a choice as it sometimes can take a long time for these items to arrive
- Not all products have the option to be able to view a product in 3D, so this should be made available to all products. This should available on most products so that customers can feel a live interaction moment with a product without it physically being in front of them.
- Make transactions safer and secure, so that customers don’t have any worries over the security of their details.(mainly customers new to online shopping). Customers should be told about website securities and how secure their transactions will be so that they can be aware of the risks that they can face.
Fitness for purpose: online shopping does meet the fitness for purpose because the advantages do overcome the disadvantages. The purpose of online shopping was to be able to buy products of the internet without having to go to the shops however the only issue arises is when a customer has to return an item, many shops don’t allow the service the product to be refunded to be picked up.
ECOMMERCE:ONLINE SHOPPING |
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