Advantages:
- Allows you to chat in real-time to other people who also are connected to the same IM client. This is very useful service because you may want an instant answer for question that you asked someone. This can also produce a real-time conversation with someone who you rarely would speak to.
- If you need instant help then, most IM services let you know who is online, so you can use that help you rather than sending a text message and having to wait. This helps save time in emergencies as you know if the other person is going to reply back to you or not.
- It costs to send multimedia files over text messages whereas it is free on instant messaging services. This is another useful service because you may not have credit to send a multimedia files over your cellular service or you may have no connection meaning that this will be your best alternative to sending the multimedia file. [9]
- Many instant messaging service even let you make phone calls over the Internet for free as long as you a have stable Internet connection. This service of instant messaging allows you to sometimes call someone whilst not revealing your phone number to everyone. one such service that allowed this was BlackBerry messenger. [10]
- It is very similar to speaking face-to-face to a person and you can also send voice notes. This is because you are talking in real time allowing you to feel like you are in a genuine conversation. This is the technology base real-time conversations with people.
COMMUNICATION:INSTANT MESSAGING |
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